A:
First:
paying money to an employee for completing transaction procedures is a form of forbidden bribe.
Second:
a person who is asked to pay a bribe should reject this as much as possible, and try to persuade the person who made this request to change their mind. However, if they insist on claiming a bribe, they should be reported to the officials if they are known for taking bribes. There is no harm in reporting them to the officials in this case.May Allah grant us success. May peace and blessings be upon our Prophet Muhammad, his family, and Companions.